Terms and Conditions

CANCELLATION. The client may cancel its Services at any time for any reason without penalty or payment of a cancellation fee. To request cancellation, please call us 469-215-7605. Any payment for Services rendered prior to cancellation and owed by Client shall be due and payable at the time Client’s Services are terminated.

FEE PAYMENT. Payment is due in accordance with the payment plan selected by Client at the time of accepting the Services. Some areas require sales tax on Services. If Client lives in an area where sales tax applies, Client will also be responsible for the tax amount. In addition to any amounts owed to Service Provider, Client agrees to be responsible for all reasonable collection and attorney’s fees Service Provider may incur in seeking to bring Client’s account to current.

PAYMENT METHOD. At this time Poo Patrol only accepts Cash, Zelle, Vemno, And Paypal 

REFUNDS. Poo Patrol does not offer refunds for payment of Services unless the reason is an error on our part. If a refund is to be given for any reason, other than the fault of our own, refunds will be given minus cost of materials, if relevant. Account credits may be given on a case-by-case basis and they will either reflect on the following month’s invoice or remain on Client’s account without expiration.

SATISFACTION GUARANTEE. If for any reason, Client is not completely satisfied with any Service Client receives, Poo Patrol will do its best to revisit the same day. Revisit requests must be made within 24 hours after completion of the last Service, after which all work is final and no revisits will be provided free of charge. Poo Patrol always does its best to work with Client to resolve any issue to Client’s satisfaction within the guidelines of these Terms of Service.

SERVICE TIMES/SERVICE DAYS. Poo Patro is unable to provide time-specific visits due to many variables. Scooping/service hours are from   

sunup to sundown Poo Patrol works rain or shine and in most weather conditions. If weather/road conditions become unsafe, Services will be paused until conditions return to a safe status and any Clients affected will be notified as soon as possible. From time-to-time, for any reason, Poo Patrol may need to reschedule or change your Service Day(s) at its discretion. Service Days are dictated by Client’s address and established routes. This enables Poo Patrol to keep prices low and stay competitive. If your scheduled service days fall on the following holidays Poo Patrol will contact, you to reschedule service. These holidays are New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the following Friday, Christmas week. Client may cancel or pause services during this time. However, additional service charges may apply upon resuming service.

PEFORMANCE OF SERVICES. The Services will be performed by the Poo Patrol on the date(s) or day(s) of the week specified unless you are notified otherwise. Please be sure the gate/access point is free of any obstructions (i.e., dogs, padlocks, lawn furniture, etc.) and is unlocked. If Poo Patrol cannot access Client’s yard, Client will be notified and charged for the visit. Although Poo Patrol attempts to secure all gates, Poo Patrol does not assume responsibility for securing client's gates and /or damages to gates. Please check gates after service is provided.

AGGRESSIVE ANIMALS. Poo Patrol will work with friendly animals in the yard; however, Poo Patrol will NOT work around aggressive animals. If Poo Patrol cannot access Client’s yard or complete a scooping because of an aggressive animal, Client will be notified and charged for the visit. If a Poo Patrol employee is ever bitten by any animal, the employee will immediately leave the premise to seek medical attention. The yard will be left in “as is” condition and may be considered as Services rendered for that visit. All medical fees will be the responsibility of the Client within a reasonable amount of time. Depending on the situation, Animal Control may be contacted and/or further actions may be taken. Client will maintain accurate and proper vaccination records for its dog(s) and make them available to Poo Patrol for inspection, if requested, or in the event of a dog bite/attack of a Poo Patrol employee. Poo Patrol relies on the Clients assessment of their animal’s   

temperament. Please consider this for the Poo Patrol safety. Poo Patrol reserves the right not to service any yard they don’t feel comfortable in.

SERVICE DELAYS AND FORCE MAJEURE. If Client fails to make a scheduled payment, Poo Patrol may postpone its performance of the Services and schedule continuation of Services at its discretion only after receipt of all amounts due and payable. If Client’s Services are suspended and Client does not pay in full within 30 days Poo Patrol will consider Client to have terminated its Services. Certain events beyond the control of the Poo Patrol may affect its ability to perform its obligations provided for under this agreement. These events include, but are not limited to snow, heavy rain, strong winds, hurricanes, extreme temperatures, acts of governmental authorities, or any other acts of God, or circumstances or causes beyond the control of the Poo Patrol and shall have no liability if, at its discretion, it becomes necessary to postpone, cancel, or terminate treatment as a result. Delays caused by such events do not constitute abandonment.